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How ligacikutra Handles Your Personal Information

Your account data and wallet details stay with us — we collect only what we need to run your account, process your deposits through DANA, OVO, or GoPay, and keep your session secure.

Account & Session DataDANA, OVO, GoPay Wallet ContextCookie & Device SignalsYour Rights to Access & DeletionContact Us Anytime
ligacikutra How ligacikutra Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Our Privacy Support Team

If you have a question about your data, want to correct information on your account, or need to submit a formal request, our support team handles privacy queries directly. Responses to data access or deletion requests are sent to the contact address on your account within the timeframe required by applicable local regulation. For urgent account-security concerns — such as a suspected unauthorized login — flag it through live chat so we can act on it faster.

Team online

Live Chat Support

Start a chat session from your account dashboard. For account-security and data questions, our team responds during active support hours.

Email Privacy Request

Send your data access, correction, or deletion request to the email address listed in your account settings under Privacy & Security.

Account Settings Panel

Some changes — updating your contact details or adjusting cookie preferences — can be done directly from the Privacy & Security section inside your account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply consistent data-handling practices across account creation, wallet transactions, and session management. Here is how each area works in practice.

Secure Data Storage

Account data is stored on encrypted servers. Access is restricted to authorised personnel on a need-to-know basis, and all internal access is logged for audit purposes.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage non-essential cookies from the Privacy & Security panel in your account settings.

Retention and Deletion

We keep your data while your account is open. Once you request closure, we delete or anonymise personal data that falls outside any statutory retention window required by local regulation.

Your Rights and How to Exercise Them

You have the right to access the data we hold about you, request corrections, and ask for deletion where permitted. Submit requests through live chat or the email contact in your account settings; we confirm receipt and respond within the applicable regulatory timeframe.

Privacy Policy Questions Answered

These are the questions we get asked most often about how we handle personal data and what you can do about it.

We collect your registration details, the wallet identifiers you link — DANA, OVO, or GoPay — and device or session signals such as IP address and login timestamps used for account security.

No. We receive only a transaction reference and wallet token from the payment provider. Your wallet PIN and login credentials stay within your e-wallet app and are never passed to or stored by us.

We delete or anonymise personal data that has no statutory retention requirement. Some records — such as transaction history — may be kept longer under applicable local law before they are purged.

Submit a data access request through live chat from your account dashboard, or use the email contact listed under Privacy & Security in your settings. We confirm receipt and respond within the regulatory timeframe for your region.

Yes. You can request deletion of personal data we hold about you. We will process the request and remove data that is not subject to a statutory retention requirement under local law.

Contact us immediately through live chat so the team can review your session logs, lock suspicious activity, and help you secure your account. Follow up with an email request if you need a written record of the investigation.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.